Unified Communications

What is Unified Communications?

Unified communications (UC) is a new technological architecture whereby communication tools are integrated so that both businesses and individuals can manage all their communications in one entity instead of separately. In short, unified communications bridges the gap between your phone and your computer.

The Concept of Presence

Presence represents the availability and willingness of a person to communicate. A simple example is the list of buddies you have in your instant messenger (Microsoft calls this Communicator). When they are online (meaning they are available and willing to communicate), your instant messenger gives you an indication to that effect. In the Microsoft architecture, this Presence can be seen through all of the integrated tools (Communicator, Phone, Cell Phone, Outlook, etc.) Every person in your organization can be reached with just one click.

What Unified Communications Encompasses

• Email
• Voicemail
• Fax
• Phone
• Instant Messaging
• Live Conferences
• Auto-Attendant
• Directory Assistant
• Voice Commands
• Much Much More

Through Unified Communications, all of your communications tools become unified into one seamless system.

How Can Unified Communications Be Useful?

Here are some examples of how unified communications can be useful:

• Remain connected no matter where you are in the world.
• Enable your workers to work from anywhere.
• Reduce travel and phone expenses by provided live video and audio conferencing.
• Reduce your monthly overhead by using a VoIP solution.
• Add additional users into your architecture with no additional costs. You don’t have to take on a new charge for each worker you bring on board.

To find out more information about Microsoft's Unified Communications architecture, Visit this Website

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